The CCL Series will help you to develop expertise in 60 leadership skills in the following areas:

• Self Management
• Interpersonal Communication
• Problem Solving
• Team and Organizational Development
• Versatility Skills for Style, Role and Skill Shifting

Each series gives you an understanding of your own abilities to demonstrate behaviours in a set of skills and competencies.

The series has automatic bookmarking to save your learning progress as you work through the program.

Series 1: Skills of Personal Mastery, Interpersonal Communications, and Conflict Management

• Self-Management Skills
• Grounding and Centering
• Beliefs Clarification
• Specifying Your Personal Purpose and Vision
• Identifying Your Values
• Career Planning
• Time Management
• Stress and Energy Management
• Maintaining a Positive Mental Attitude
• Interpersonal Communication
• Self-Disclosure
• Image Management
• Attending
• Observing
• Suspending Frame of Reference
• Questioning and Listening
• Impression Management
• Responding with Understanding
• Assertiveness
• Confrontation
• Challenging

Length: 24 hours

Series 2: Skills for Opportunity and Problem Management

• Problem Management
• Opportunity Leveraging
• Advanced Empathy
• Problem Exploration
• Problem Specification
• Problem Ownership
• Goal Setting
• Goal Ownership
• Action Planning
• Implementing Action Plans
• Confrontation
• Self-Sharing

Length: 12 hours

Series 3: Skills for Team and Organizational Development

• Team and Organizational Development Skills
• Informal Assessment Skills
• Formal Assessments
• Problem-Management Facilitation
• Needs Clarification
• Readiness-Checking
• Values Alignment
• Vision and Purpose
• Consensus-Building
• Strategy-Consensus Building
• Implementation Planning
• Strategic Planning
• Leading Teams
• Versatility Skills
• Building Accountability
• Assessment of Personal Styles

Length: 12 hours

Series 4: Skills of Versatility

• Style-Shifting
• Intentionally Assessing
• Assessment of Roles
• Role-Shifting into Tasks
• Style, Readiness, Willingness, Ability and Shifting Skills
• Recognition of a Team’s or Organization’s Stage of Development
• Facilitation of the Organization
• Development of Stages
• Cross-Functional Continuous Improvement Team
• Assessment of Leadership Skills
• Coaching Other Leaders
• Lead Environmental Scanning

Length: 12 hours