Find help, support desk information, and answers to common questions across training, portals, proctoring, and province specific requirements.
This page brings together support information and frequently asked questions to help learners, organizations, and partners find the answers they need. Browse by topic, jump to a specific section, or contact the support team for additional help.
If you need help with training access, course information, portals, proctoring, or general questions, the support desk is here to help guide you in the right direction.
Professional Security Knowledge Network provides customer service and technical support through its Support Desk. We communicate by email and phone with course or portal issues, pricing questions, reports, and general inquiries.
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Common questions about training, courses, and getting started with PSKN.
Create an account on our learner portal and browse the course catalogue to enroll in your first course. If you need help choosing the right course, contact our support team at support@cpkn.ca.
PSKN offers training for security guards, private investigators, and a range of professional development topics. Visit our Training Center for the full catalogue.
Course length varies. Most online courses can be completed in 20–40 hours and are fully self-paced, so you can study on your own schedule.
Questions about getting help and reaching the support team.
Email us at support@cpkn.ca or use the contact form on our website. Our hours are Monday to Friday, 9am–5pm AT.
We aim to respond to all support requests within one business day.
Information about custom design and development services.
Design and development of a course is not one size fits all.
We estimate a 90-day development cycle for an English course that is an hour in length. There are a number of factors that affect the development cycle, but 90 days is a good starting point. We are very flexible to meet the target deadlines of our clients.
A bilingual course typically takes an additional two to four months to allow for translation time, and the additional development.
The design and development of individual courses can vary, so please contact us to discuss your specific needs.
As a client, you will be able to review the course once it’s built and make any necessary changes, e.g., corrections to content, layout, functionality, or revisions based on seeing the course fully developed.
Our maintenance process ensures regular review of the course once it’s live, to make any necessary updates or revisions to the content since its original release.
We have an ever-expanding library of standard content and interactive elements that can be considered for your course build. Further custom elements could include:
Please contact us to discover the ideal customizations for your course.
PSKN boasts a full support team that is happy to assist you with any requests that may surface after your course has been set up.
They can be reached by emailing support@cpkn.ca.
Questions about creating and managing custom learning portals.
Contact our team to discuss the best options for your organization at support@cpkn.ca.
Yes, many file types can be directly uploaded to your portal, and if there is a course file type that isn’t supported, we can help by migrating it to a supported file type.
To see if your course can be directly uploaded, or would require a migration, contact us.
There are endless customization options we can provide, from localized branding, to integrating with other systems used by your organization, to full customizations specific to your needs.
Contact us today to find the perfect options for your organization.
PSKN has dedicated support staff who can assist with issues ranging from:
As well as any other issue that may arise.
If our Support Team is unable to assist you, they will escalate the issue to our Department of Information Management and Technology to ensure it is resolved in a timely manner.
Our portals are fully customizable. Our team is happy to incorporate your branding or work from examples you provide to ensure a consistent look and feel across your systems.
Contact us today to learn more about how our system can work for you.
Common questions about proctored exams and the eProctor system.
eProctor is our online proctoring system that allows you to take supervised exams from anywhere, with identity verification and recording.
A computer with a webcam, microphone, and stable internet connection. Government-issued photo ID is also required for verification.
Frequently asked questions about security guard training across all provinces.
Training length can vary depending on the program and province. Each course page includes province specific information about course length, requirements, and what to expect before moving on to the next step.
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You must complete the approved Alberta Basic Security Training course and pass the provincial exam. You can then apply for your licence through the Government of Alberta.
Requirements vary by province but typically include completing an approved training program, passing a provincial exam, and applying for a licence.
Training length can vary depending on the program and province. Each course page includes province specific information about course length, requirements, and what to expect before moving on to the next step.
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Complete the approved PI training program and apply for a licence through the BC Security Programs Division.
