{"id":1065,"date":"2016-10-04T11:52:48","date_gmt":"2016-10-04T14:52:48","guid":{"rendered":"https:\/\/pskn.lakedesign.co\/?page_id=1065"},"modified":"2026-05-15T11:43:44","modified_gmt":"2026-05-15T14:43:44","slug":"support","status":"publish","type":"page","link":"https:\/\/pskn.lakedesign.co\/?page_id=1065","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Support & FAQs” _builder_version=”4.27.5″ _module_preset=”default” title_text_color=”gcid-cc011f29-6c0d-4561-8fa0-bcac95eb8d90″ custom_margin=”||20px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{%22gcid-cc011f29-6c0d-4561-8fa0-bcac95eb8d90%22:%91%22title_text_color%22%93}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_line_height=”1.6em” custom_padding=”7px|||||” global_colors_info=”{}”]<\/p>\n

Find help, support desk information, and answers to common questions across training, portals, proctoring, and province specific requirements.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”gcid-10a923ba-db08-4699-a84b-ce19f7a462b3″ global_colors_info=”{%22gcid-10a923ba-db08-4699-a84b-ce19f7a462b3%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”|50px|||false|false” custom_css_free_form=”selector {|| display: flex;|| flex-direction: column;|| justify-content: center;||}” global_colors_info=”{}”][et_pb_heading title=”How Can We Help?” _builder_version=”4.27.5″ _module_preset=”default” title_level=”h2″ title_text_color=”gcid-cc011f29-6c0d-4561-8fa0-bcac95eb8d90″ title_font_size=”3rem” custom_margin=”0px||0px||true|false” custom_padding=”0px||10px||false|false” global_colors_info=”{%22gcid-cc011f29-6c0d-4561-8fa0-bcac95eb8d90%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

This page brings together support information and frequently asked questions to help learners, organizations, and partners find the answers they need. Browse by topic, jump to a specific section, or contact the support team for additional help.<\/p>\n

If you need help with training access, course information, portals, proctoring, or general questions, the support desk is here to help guide you in the right direction.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”gcid-6c41cdab-abfc-408d-b627-d435afdd1946″ custom_padding=”3.5rem|5rem|3.5rem|5rem|true|true” border_radii=”on|10px|10px|10px|10px” border_color_all=”#e5e5e5″ global_colors_info=”{%22gcid-6c41cdab-abfc-408d-b627-d435afdd1946%22:%91%22background_color%22%93}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_text_color=”#FFFFFF” custom_padding=”||29px|||” global_colors_info=”{}”]<\/p>\n

Professional Security Knowledge Network provides customer service and technical support through its Support Desk. We communicate by email and phone with course or portal issues, pricing questions, reports, and general inquiries.<\/p>\n

[\/et_pb_text][dsm_icon_list icon_color=”#FFFFFF” icon_background_color=”rgba(255,255,255,0.1)” icon_padding=”9px” text_indent=”15px” _builder_version=”4.27.5″ _module_preset=”default” text_text_color=”#FFFFFF” custom_css_free_form=”selector .dsm_icon_list_icon {|| width: 34px;|| text-align: center;||}” border_radii_icon=”on|50%|50%|50%|50%” border_width_all_icon=”1px” border_color_all_icon=”rgba(255,255,255,0.2)” border_color_all_list_item=”RGBA(255,255,255,0)” global_colors_info=”{}”][dsm_icon_list_child text=”Call: 1-888-660-7786″ font_icon=”||divi||400″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list_child][dsm_icon_list_child text=”Email: support@pskn.ca” font_icon=”||fa||900″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list_child][dsm_icon_list_child text=”Monday \u2013 Friday 8 am \u2013 5 pm EST” font_icon=”||divi||400″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” custom_padding=”0px||0px||true|false” sticky_enabled=”0″][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]

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